When an email is sent with [encrypt] in the subject line, you will need to decrypt the email in order to read it.
This email should instruct you to open the attachment called “SecureMessageAtt.html”.
When you open the attachment, you are prompted to click a button to read the message.
If it is the first time you have opened an encrypted message, you will be prompted to register in the Proof Point email encryption system.
This is a one-time registration process and is required in order to view the encrypted message.
Detailed instructions outlining how to open an encrypted email and how to register to receive encrypted emails
can be found at http://dss.mo.gov/encrypt.htm.
Check your TRASH, JUNK or GARBAGE folder in your e-mail. If you find the
e-mail from ‘Istd.Childcareprovider@dss.mo.gov’ open it and click the
‘Click To Login’ link to authenticate your account. OTHERWISE,
The child is not authorized for the days that are marked out with an
asterisk (*). You need to enter and submit attendances for calendar days
that are not marked out so a partial payment can be processed. You may
submit a payment resolution request for evaluation of the days that are
marked out on your electronic invoice. The family's worker determines
payment for these days. If the worker enters a new authorization, a new
invoice for the child will appear on-line within two (2) business days.
You must register for the child care online invoicing system prior to the
19th day of the current month to receive invoices online for that month.
If you registered after the 19th day of the current month, you will be
mailed a paper invoice for the current month and no names will appear on
the attendance detail page. Your online invoice will be available for you
to enter attendances as shown below in the example:
Registration On or Before
February invoices will appear beginning March 1st
March invoices will appear beginning April 1st
Once you submit your children’s attendances for the month, no children’s
names will appear on the attendance detail page until the 1st day of the
The online invoice shows all of the children that were approved for state
paid child care services through the Family Support and Children’s
Divisions. The invoice shows all children that were approved for care at
your facility as of the last day of the previous month. If you believe
that a child in your care is eligible for state paid child care but does
not appear on your invoice, you must contact your Child Care Provider
Relations Unit for resolution.
Go to http://www.dss.mo.gov/cd/childcare/pdf/ccpru-expansion.pdf
to locate your local CCPRU.
Successful sign-on takes you to the Attendance Detail page or the Message Page in which case Click on 'Go to Attendance Details’ in the lower right corner of the page.
Select the ‘Change Profile’ link at the top of the Attendance Detail Page. The Change Profile page opens.
Update the email address box with your new address.
If you do not need to make other changes, click on ‘OK’.
You will receive an email message from ‘Istd.Childcareprovider@dss.mo.gov’ that confirms your new email and contains the authentication code for your new email address. Select the ‘Click To Login’ link, OR
Sign On to CCOIS with your user ID and password and then click on ‘OK’.
Successful sign-on takes you to the attendance detail page or the message page in which case Click on ‘Go to Attendance Details’ in the lower right corner of the page.
Select the ‘Change Profile’ link at the top of the attendance detail page. The change profile page opens.
If you wish to end your account with CCOIS and begin receiving paper invoicing again, Click on ‘Paper Invoice’ and then Click on ‘OK’.
If you make this change on or prior to the 19th day of the current month, your next regular invoice will be a paper invoice that you receive in the mail. Otherwise, your invoice will appear on-line for one more month.
Submitted child attendance and payments may not always match because the Child Care Online Invoice System compares the attendance that you entered with the child’s actual eligibility. For Example: Ten absence days were submitted for one child. The state maximum for payment is three to five absences per child per month. The Child Care Online Invoice System reviews the number of attendance days and submits the allowable for payment processing.
Holidays must be selected and submitted using the calendar icon on the attendance detail page prior to saving attendance.
If you do not claim a holiday, you will be reminded with a pop-up message the first time you attempt to save a child on a new month. Click on 'OK' to go to the calendar to select holidays. Click on 'Cancel' if you do not wish to claim a holiday for that month.
When you claim a holiday, you will need to enter a 'V' either in the day or evening/weekend attendance box that corresponds to the holiday date(s) you selected from the calendar.
You must select the ‘New User' link on CCOIS home page to begin the registration process. A page titled ‘Enter Provider Details to Register’ should appear. OTHERWISE,
When you are entering data to register be sure to enter the Tax ID or SSN with dashes. OTHERWISE,
The Tax ID you are entering is different than the tax identification number known to the Child Care Provider Relations Unit (CCPRU). Call your CCPRU to confirm that the tax identification numbers are different. To find your local CCPRU go to http://www.dss.mo.gov/cd/childcare/pdf/ccpru-expansion.pdf. To update the information with your local CCPRU, you must submit your business name, your DVN, your telephone number, and proof of the correct tax identification number by mail or fax to:
Fax #: (573) 526-9586
Department Of Social Services
Early Childhood and Prevention Services Section
PO Box 88
Jefferson City, MO 65103-0088
Acceptable proof of your Federal EIN must come from the Internal Revenue Service and must include your business or corporation name and your Federal EIN.
Acceptable proof of your Social Security Number is a legible photo copy of your SS card or a current driver's license with the Social Security Number printed on the card.
Sometimes documents are very dark when faxed. Please be sure that the copy of your SS card or driver's license is very clear before you fax.
No. If a large number of children appear on your monthly invoice, you may submit small groups of attendances each day. Payment processing of all submitted attendance occurs after 5:00 P.M. each business day. You may submit, confirm and do a final submission several times throughout the day. The Child Care Online Invoice System captures all of your entries for the day and sends them for processing as one payment. If you submitted attendances on different business days, each submission will have its own payment date. Your submission date and time is on your confirmation email sent to you each time you send attendance through the final attendance submission process.
All child care payments have a processing time of approximately six business days after the child attendance is submitted. Please call the Family Support Division Information service at 1-800-392-1261 to confirm your child care payment date.
The Child Care Online Invoicing System (CCOIS) site requires that you permit Pop-ups to use the site.
Pop-up functionality is used by many Web sites to display advertisements to users, but some services,
like this one, use pop-up functionality to draw attention to important information or to continue a
process in a secure environment. The CCOIS site uses pop-ups as part of the submission process,
it is required that you permit pop-ups to use the CCOIS site to submit invoices.
CCOIS works best with modem speeds of 56.6 or higher; however, the speed at which you
actually connect to the Internet may vary. In addition, performance results
may vary when using cable modems due to differences in duplex technology offered by cable providers.
CCOIS uses a type of Security Certificate that is not one of the types of Security Certificates
automatically recognized by Microsoft IE. MS IE Browser versions older than the
IE 7.0 version displayed a warning in a Pop-Up box that would permanently go away
after choosing OK. The new versions IE 7.0 and higher display this warning as an
entire Web Page. Therefore, when using IE 7.0 or higher there will be a web page
displayed with a warning about the certificate error.
There are 2 options for this error message:
1. Have your local Computer Technician, who is familiar with your computer;
install the certificate on your system. After installation of the Certificate
the warning page will no longer appear on your system.
2. Use the second link on the website "Go to site (Not Recommended).” This
warning page will appear every time you use the CCOIS site, but using the
link will not affect your system in any way.
Child Care Providers needing a correction payment need to complete a Child Care
Provider Payment Resolution Request form. The provider should submit the payment
resolution request form along with their attendance records for the specific payment
Go to http://www.dss.mo.gov/cd/info/forms/
to download the Child Care Provider Payment Resolution Request CD-147.